Privacy Policy

This website is owned and operated by Eclipse Electrical Kenilworth Ltd.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information and potentially purchase history via our booking system and/or contact forms. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction (ie book, purchase) or contact us on our website, as part of the process, we collect personal information you give us such as your name, address, email address and preferences. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our Services;To provide our Users with ongoing customer assistance and support;To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Eclipse Electrical is hosted on a secure platform. An online platform that allows us to sell our products and services to you. Your data may be stored through data storage, databases and the general applications we use. We store your data on secure servers behind a firewall.

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Eclipse Electrical, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Eclipse Electrical tracks personal information through the use of cookies. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Eclipse Electrical uses cookies for important reasons, such as:

To provide a great experience for your visitors and customer. To identify your registered members (users who registered to your site).To monitor and analyse the performance, operation and effectiveness of our website. To ensure our platform is secure and safe to use.

It's important to note that third-party services, such as Google Analytics or other applications, place cookies or utilise other tracking technologies through our services, they have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.

You can see a list of which cookies are used by each business solution, third-party app or third-party integration using Google Chrome's built-in cookie view. While in incognito mode, click the Secure padlock icon, next to the URL bar and then select Cookies.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at
info@eclipse-elec.co.uk.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Eclipse Electrical or mail
info@eclipse-elec.co.uk.

Updated May 2024